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Booking conditions
All reservations are subject to a deposit or payment and cancellation policy, which is linked to the rate you opted to purchase. The options are as follow.
A non refundable rate, would require you to pay the full fee upfront, at the time of booking, and is subject to 100% cancellation fees being charge for bookings that cancels or no shows (fail to arrive) at any stage.
A flexible rate, would require you to pay a 10% deposit at the time of booking and the balance 5 days prior to the arrival date. The rate is subject to free cancellation up to 5 days prior to check in, but thereafter a 100% cancellation fees will be charged if you cancel or no show (fail to arrive). Deposit refunds can take up to 7 working days, should be cancel more than 5 days in advance.
During peak demand periods like 16 December to 15 January reservations are subject to a full pre-payment and non refundable policy from time of booking.